Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens we will let you know. We do ask for your patience if this happens – we’ll be doing our best to sort it out for you. Once your order is on its way, we will be in touch again to let you know when you should expect it. The process updates are communicated automatically by email.
Our products are packaged in cello bags, bubble wrap, watch boxes etc. Products are well protected when sent out. We keep packaging to a minimum so we can keep prices low. Any fancy packaging adds to costs and the prices would reflect the extra expense.
Depending on the cost of the product and location for delivery we offer the following.
Shipping FREE on orders OVER £20, otherwise handling fees apply to cover postage and packaging.
- Orders less than £9.99 incur £2.50 handling fee
- Orders £10-£19.99 incur £1.50 handling fee
- Orders £20-£29.99 incur £1.25 handling fee
- FREE handling on all orders £30 and over
You know what to do, spend £30 or more and no handling fees apply - competely free delivery!
In most cases, your order will be shipped within a few days, however shipping times will vary. Please allow up to 7 business days for your order to be completed and delivered to ensure your order is made with quality care. If not received after 7 days please contact us so we can clarify your order, send out a replacement or take action to track it if neccessary.
We use Royal Mail. large letter and small parcel services. For large orders we may present only registered post option if the cart total is high so the parcel is insured.
We only send first class.
International DeliveriesWe send all our items via Airmail with insurance were neccessary. Prices are calculated at checkout based on up to date quotations by Royal Mail.
Lost Parcels Procedure
If your parcel does not arrive in the expected time, please first check with your sorting office. The Royal Mail does not consider a parcel to be lost until 15 working days have passed from the expected delivery date.
If your parcel has been lost or damaged in transit, we are happy to file a claim with the Royal Mail on your behalf as we always obtain proof of postage if sent by recorded delivery. Once the claim has been investigated by the Post Office they will make contact with you and will require a response. This will be their deciding factor as to whether a claim will be honoured.
If the Post Office agree the claim, we will either issue you with a refund or replacement (if the items are available), whichever you would prefer. Please note that the investigation can take up to 30 days, unfortunately there is nothing we can do to shorten this process.
Check your Delivery Details Carefully
Please do ensure you have the correct address information in your details as we are not responsible for items sent to an incorrect address if that is the information you have given in the system. If the package is delivered and not collected from the Post Office and is returned to us we would require the cost of the postage to be sent to us for us to resend the package.